FAQS


01. Are you a trading company or manufacturer?
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  • We are a manufacturer specialized in pet training products with over 14 years experience and 10,000 Square meters factory.

02. Can you support customization?
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  • Yes we can customize logo on product, customize manual, package box, product color and so on.

03. What is the lead time for samples and bulk orders?
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  • 1. Typically, the lead time of samples is about 3-5 working days after payment received.

  • 2. For bulk orders, production time ranges from X to X working days after deposit received and confirmed pre-production sample.

04. Can you send goods to FBA directly and provide some additional services for Amazon sellers?
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  • Sure, we can deliver your goods to FBA directly.

  • Regarding our company Tize, 85% of our clients are amazon sellers, so we know well of the amazon seller's need, also with rich working experience with some top sellers for many years such as NPS, Dogrook, stopwoofer and so on.

  • We can provide OEM,ODM and Amazon FBA service such as sticking barcodes and FBA labels for free, or provide customized high resolution images and videos.

05. What is your warranty policy?
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  • All of our products are tested at least 3 times before packing to make sure there is 100% no quality problem before shipping. If you encounter any product problems, you can provide pictures and videos for us to analyse. If it is indeed the quality of the product itself, we will give a reasonable solution.

It is our pleasure to answer your queries related to your business and requirements.

TIZE will always be behind you and good cooperative partner in China for your business.

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